Frequently Asked Questions

What should I do to rent a car?

You can make your car reservation on www.mayrent.com, through our call center 444 99 64 or at our offices.

How can I make a rent payment?
Any payment methods other than Visa/Mastercard credit cards are not accepted. Reservations can not be made with cash, deed, debit card or virtual card.

I do not have a credit card, my credit card limit is insufficient or can I rent with my friend's credit card?
No. In accordance with our security policies, driver information must match the credit card information for car rental services. You cannot rent a car with someone else's credit card.

Can I return the vehicle to another location other than where i received?

Of course, you can return the vehicle to the Mayrent offices in different locations by taking advantage of the one-way fee services. You can acquire further information about one-way services through call center 444 99 64.

What documents should I obtain if my car is stolen in case of accident? What should I do?
In case of any unilateral damage, you must notify your traffic police or traffic gendarme teams without moving your vehicle from the accident site in order for your insurance to be valid. You need to get an accident report and an alcohol report.

In the case of traffic accidents involving more than one vehicle resulting only in material damage, the "accidentally damaged property identification report" should be issued if both parties are able to agree. It is absolutely necessary to take photographs from different angles showing the license plates before the vehicles are moved. All reports must be signed and photocopies of the documents (license, traffic insurance, copy of driver's license) regarding all involved vehicles must be taken. 

Accidents with injuries must be reported to traffic teams and driver alcohol report must be taken.

If the vehicle is stolen, a police report should be issued and Mayrent should immediately be informed. The report and the keys of the vehicles should be returned to Mayrent.

Can I go abroad with my rented car?
It is strictly forbidden to take our vehicles abroad.
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